Sales Engineer

  • Engineering
  • Brooklyn, United States

Sales Engineer

Job description

Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We’re proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world. 


“We envision a frictionless economy where creators can use one platform to ship products to anyone, anywhere. When you grow, we grow.” Tommaso Tamburnotti, Co Founder.


Easyship is building tomorrow’s logistic infrastructure, today. Our team is continuously looking to reach new heights, whether it’s learning about new technologies or improving your own skillset, Easyship is prepared to empower you to grow. We believe that when we inspire each other, we grow together.

Easyship is recruiting brilliant, curious, and driven individuals to help us scale our innovative technology worldwide. Headquartered in New York with offices in London, Hong Kong, Singapore, Melbourne, Toronto, and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. If you enjoy the company of talented people. If you would dedicate yourself to a simple mission: to make shipping easy for everyone.

We operate with a global footprint, but we’re still tiny relative to the opportunity ahead, so there is still much to do. Join us and help put borderless commerce within reach of every entrepreneur.

Position Title: Sales Engineer

Reports to: Local market Head of Sales

Key Relationships: Business Development, Customer Success, Product and Engineering teams

Job Purpose: As a Solutions Engineer at Easyship, you will help prospects and existing customers realize Easyship’s full value. You will act as the primary technical point of contact for the customer, and will help to guide them through the product validation journey. Working closely with the Sales team and the Customer Success managers, you’ll address customer challenges, propose solutions, and remove technical roadblocks. You will also offer advice on potential integrations using the Easyship API or existing native integrations with Easyship’s partners. This role is highly collaborative, as you will also work closely with Easyship's Product and Engineering teams. 

Responsibilities

  • Work directly together with logistics experts at the top brands in the world to help them grow their business and implement Easyship’s shipping solutions

  • Support our Business Development and Customer Success teams to understand clients’ requirements and communicate how Easyship can solve their business and technical challenges, from high-level architecture to code implementation.

  • Prepares and follow RFP submissions in collaboration with the Product and engineering teams

  • Interface directly with our large accounts’ technical teams, serving as their primary technical point of contact during implementation

  • Create technical content (documents, diagrams, sample code, tests, etc.) to show customers how to implement specific use cases or best practices

  • Work closely with the Product team to continuously improve our Product

  • Manage relationship with outside integration partners

Requirements

Qualifications

  • 3-5 years of experience, as an integration engineer, software engineer, solutions architect, or partner/sales engineer.

  • 1+ year consulting and working directly with a sales team and large enterprise customers across executive and technical stakeholders, preferably in an enterprise SaaS

  • An empathetic, collaborative, and consultative work style, backed by strong verbal and written communication abilities

  • Proven ability to explain technical products to non-technical audiences

  • Intellectual curiosity, critical thinking skills and the ability to think on your feet

  • Ability to accommodate multiple time zones

  • Broad knowledge of eCommerce and Logistics tool stacks such as IMS, ERP, WMS and eCommerce platform plugins and app ecosystems is a plus

  • Experience writing production-level code with Ruby and Javascript is a plus


Skills & Personal Qualities

  • Native or Bilingual English

  • Excellent Oral and Written Communication Skills

  • Tidy and organized

  • Results-Oriented

  • Problem-solver

  • Strong Relationship Builder

  • Experience working with Web Services and Rest API

Benefits:

  • Competitive compensation package

  • Company Equity

  • Gym & Wellness Reimbursement

  • Generous Vacation Policy

  • Duvet Day - Perfect for those cold winter days, when you don’t want to escape the warmth of your bed!

  • Mental Health Day - You deserve a day off! A chance to recharge and enjoy ‘Me Time’

  • Flexible working approach

  • Professional Development

  • Unlimited Coffee, Drinks & Healthy Snacks

  • Office PlayStation Games

  • As we expand, the potential to work in one of our international offices

  • Annual Summit in Hong Kong for you to collaborate with the team

  • Commuter Benefits

  • 401(k) Plan

  • Dental, Health & Vision Insurance

  • Dog friendly, become a co-pawrent of the Easyship pooch, and bring your own!

You will have the opportunity to work with a global team, filled with smart, ambitious and like minded colleagues. We have built an inclusive culture which supports and enables you to grow. Come and join the Easyship Family!