Operations Associate

  • Operations
  • Hong Kong, Hong Kong

Operations Associate

Job description

Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally.

At Easyship we believe in accelerating borderless commerce. We’re proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world.

“We envision a frictionless economy where creators can use one platform to ship products to anyone, anywhere. When you grow, we grow.” Tommaso Tamburnotti, Co Founder.

Easyship is building tomorrow’s logistic infrastructure, today. Our team is continuously looking to reach new heights, whether it’s learning about new technologies or improving your own skillset, Easyship is prepared to empower you to grow. We believe that when we inspire each other, we grow together.

Easyship is recruiting brilliant, curious, and driven individuals to help us scale our innovative technology worldwide. Headquartered in New York with offices in London, Hong Kong, Singapore, Melbourne, Toronto, and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. If you enjoy the company of talented people. If you would dedicate yourself to a simple mission: to make shipping easy for everyone.

We operate with a global footprint, but we’re still tiny relative to the opportunity ahead, so there is still much to do. Join us and help put borderless commerce within reach of every entrepreneur.

Position Title:  Courier & Fulfilment Operations Associate

Reports to: Manager of Operations

Key Relationships: Operations, Sales & Customer Success, Tech teams, Couriers & Warehouse Partners.

The Operations Associate will be involved with all the daily operational processes of the Easyship platform and partner network. The  Ops Associate will report to the eCommerce Operations Manager in the Hong Kong office.

You will:

  • Learn about the exciting intersection of supply chain and technology

  • Grow your skill set and your career prospects with us

  • Work with cross-functional Easyship teams on projects moving our client’s goods from manufacturer to final customer and all the points in between

  • Identify and troubleshoot problems in the real world with partner performance including undeliverable packages, missed pickups, or delayed deliveries

  • Identify and troubleshoot problems in the digital world with data including rejected labels, and testing new services and features

  • Track projects to completion and prepare progress reports for client-facing teams along the way


What we’re looking for:

  • Experienced in technology, logistics, supply chain and e-commerce.

  • Able to multi-task in a fast-paced environment and complete assignments within given deadlines

  • Enthusiastic about building their career in logistics

  • A team player with good communication and problem-solving skills

  • Proficient in Microsoft Office applications (Word, PowerPoint, Excel) and G-Suite (Sheets, Docs)

  • Proficient in English

  • Prior experience in logistics operations would be a plus


  • Competitive compensation package

  • Company Equity

  • Gym & Wellness Reimbursement

  • Generous Vacation Policy

  • Duvet Day - Perfect for those cold winter days, when you don’t want to escape the warmth of your bed!

  • Mental Health Day - You deserve a day off! A chance to recharge and enjoy ‘Me Time’.

  • Flexible working approach

  • Professional Development

  • Unlimited Coffee, Drinks & Healthy Snacks

  • Office PlayStation Games.

  • As we expand, the potential to work in one of our international offices.

  • Annual Summit in Hong Kong for you to collaborate with the team

  • Medical Insurance provided

You will have the opportunity to work with a global team, filled with smart, ambitious and like minded colleagues. We have built an inclusive culture which supports and enables you to grow. Come and join the Easyship team!