eCommerce Fulfillment Operations Associate

  • Operations
  • Chicago, United States

eCommerce Fulfillment Operations Associate

Job description

Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We’re proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world.

“We envision a frictionless economy where creators can use one platform to ship products to anyone, anywhere. When you grow, we grow.” Tommaso Tamburnotti, Co Founder.

Easyship is building tomorrow’s logistic infrastructure, today. Our team is continuously looking to reach new heights, whether it’s learning about new technologies or improving your own skillset, Easyship is prepared to empower you to grow. We believe that when we inspire each other, we grow together.

Easyship is recruiting brilliant, curious, and driven individuals to help us scale our innovative technology worldwide. Headquartered in New York with offices in London, Hong Kong, Singapore, Melbourne, Toronto, and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. If you enjoy the company of talented people. If you would dedicate yourself to a simple mission: to make shipping easy for everyone.

We operate with a global footprint, but we’re still tiny relative to the opportunity ahead, so there is still much to do. Join us and help put borderless commerce within reach of every entrepreneur.


Reports to: Head of Logistics

Location: CHICAGO, IL

This is a remote work assignment, with a preference given to candidates within proximity to our operations in Chicago and Cincinnati. 

Key Relationships:

Internal - Operations & Tech teams

External - Key Clients, Couriers, Freight Forwarding Partners, Warehouse Partners


Application Requirement: Cover letter (tell us about you and why you think you might be a good fit for the role).

Job Purpose: Easyship is a shipping platform that connects sellers and marketplaces to couriers. We have strategic accounts with enterprise-level eCommerce marketplaces that utilize Easyship’s technology, operations, and courier resources to deliver orders to their customers globally. We’re looking for a candidate with ecommerce shipping and logistics experience, and a knack for project management to make these relationships successful.

You will support the daily shipping and fulfillment operations as well as contribute to the strategic planning and implementation of new solutions. You will liaise between Easyship commercial & operations teams, and external partners to ensure success, as defined by adherence to standards of service level, performance, growth, and client satisfaction.





Job Responsibilities:

You will directly support the operations and growth of our North American fulfillment and carrier network.

  • Operations liaison between Clients and Easyship’s Global network of 3PL & carrier partners; hold partners accountable to service level agreements & KPIs

  • On-boarding eFulfillment partners and operational troubleshooting

  • Develop and execute shipping strategies and operations.

  • Be responsible for maintaining and updating internal systems and databases on integrated partners.

  • Monitor client success continuously and prepare reports on KPIs and deliverables.

Requirements


Skills & Personal Qualities:

  • 2-3 years of experience working in e-commerce shipping and logistics; project management a plus

  • MS Excel skills (working with large data sets, lookups, IF-statements and pivots).

  • Ability to prioritize and work across multiple time zones and facilities

  • Confident presentation skills

  • Fluent English necessary; French, Cantonese, and Mandarin are all useful but not required

  • Ability to work full-time, on site in our Chicago facility (not remote) w/ occasional, same-day travel regionally required (10%)

Nice-to-have:

  • Experience from Parcel, Post or Logistics industry

  • A bachelor’s degree or master degree in a related field.

  • Project Management certification is a plus.


What We Offer:

We offer opportunities that will challenge you to solve real business problems, innovate, and grow in ways that you can’t imagine. If you are talented, ambitious, have a sense of adventure, and are interested in building a global business that’s a leader in the e-commerce space, we invite you to learn more about us and join our team.


Benefits:

  • Competitive compensation package

  • Company Equity

  • Gym & Wellness Reimbursement

  • Generous Vacation Policy

  • Duvet Day - Perfect for those cold winter days, when you don’t want to escape the warmth of your bed!

  • Mental Health Day - You deserve a day off! A chance to recharge and enjoy ‘Me Time’

  • Flexible working approach

  • Professional Development

  • Unlimited Coffee, Drinks & Healthy Snacks

  • Office PlayStation Games

  • As we expand, the potential to work in one of our international offices

  • Annual Summit in Hong Kong for you to collaborate with the team

  • Commuter Benefits

  • 401(k) Plan

  • Dental, Health & Vision Insurance

  • Dog friendly, become a co-pawrent of the Easyship pooch, and bring your own!

You will have the opportunity to work with a global team, filled with smart, ambitious and like minded colleagues. We have built an inclusive culture which supports and enables you to grow. Come and join the Easyship team!